Client Intake & Care Coordinator (Home Care)

TL;DR

Client Intake & Care Coordinator (Home Care): Managing daily operations, client onboarding, and caregiver scheduling for a home care business with an accent on inbound lead conversion and customer relationship management. Focus on maintaining compliance, coordinating workflows, and providing compassionate support to clients and caregivers in a fast-paced remote environment.

Location: Remote (Must be available for 9:00 AM to 6:00 PM CST schedule)

Company

hirify.global is a professional services firm supporting growing businesses with remote operational and administrative talent.

What you will do

• Manage the full client intake and onboarding process, including documentation and enrollment.
• Coordinate caregiver schedules to ensure consistent and reliable client coverage.
• Serve as the primary point of contact for both clients and caregivers.
• Convert inbound marketing leads into enrolled clients through professional communication.
• Maintain accurate administrative records and ensure compliance with home care regulations.
• Support office operations and assist in training new team members as the business scales.

Requirements

• Excellent verbal and written English communication skills with a professional phone presence.
• Previous experience in home care, personal care, or healthcare administration.
• Strong customer service, relationship-building, and problem-solving abilities.
• Experience with inbound sales, lead conversion, or appointment setting.
• Must be available to work Monday - Friday, 9:00 AM to 6:00 PM CST.
• Ability to handle confidential information with discretion and professionalism.

Nice to have

• Experience with caregiver scheduling or workforce coordination software.
• Proficiency with CRM systems.
• Knowledge of state-specific home care or personal care regulations.
• Experience in a mentoring or training capacity.

Culture & Benefits

• Permanent work from home opportunity.
• Full-time schedule with fixed hours.
• Opportunity for long-term growth into leadership roles.
• Immediate hiring process.

Hiring process

• Completion of application including assessment questions.
• Technical check and voice recording submission.