Senior Customer Success Manager (Public Sector)

Location: Must be a United States Person (U.S. citizen, lawful permanent resident, refugee, or asylee) and based in the United States.

Salary: $103,200 - $174,600 USD

Company

hirify.global is an intelligent orchestration platform for DevSecOps, enabling organizations to ship secure software faster through increased productivity and operational efficiency.

What you will do

• Partner with public sector customers to translate business goals into actionable objectives.
• Guide customers on effective platform usage, including Git workflows, CI/CD, and DevSecOps best practices.
• Manage the full customer journey, coaching on new use cases and feature adoption.
• Act as the primary liaison between customers and internal teams like Support, Product, and Engineering.
• Own a defined book of business, focusing on driving adoption, retention, and expansion.
• Use project management skills to track and deliver customer success initiatives across multiple stakeholders.

Requirements

• Eligibility as a United States Person (U.S. citizen, lawful permanent resident, refugee, or asylee) is required.
• Background in Customer Success or a similar customer-facing role.
• Experience connecting technical capabilities to measurable business outcomes.
• Understanding of Git, branching strategies, and the software development lifecycle.
• Knowledge of CI/CD and DevSecOps concepts.
• Strong verbal, written, and presentation skills for explaining technical topics.

Culture & Benefits

• Flexible Paid Time Off policy.
• Comprehensive health, financial, and well-being benefits.
• Equity compensation and Employee Stock Purchase Plan.
• Growth and Development Fund for continuous learning.
• Home office support and equipment budget.
• Inclusive, all-remote, and asynchronous work environment.