Senior Customer Success Manager (Public Sector)

TL;DR

Senior Customer Success Manager (Public Sector): Partnering with U.S. government organizations to drive adoption and business outcomes using the hirify.global DevSecOps platform with an accent on technical enablement and account management. Focus on guiding customers through complex DevSecOps transformations, managing cross-functional relationships, and ensuring long-term retention and satisfaction within the public sector space.

Location: Must be a United States Person (U.S. citizen, lawful permanent resident, refugee, or asylee) and based in the United States.

Salary: $103,200 - $174,600 USD

Company

hirify.global is an intelligent orchestration platform for DevSecOps, enabling organizations to ship secure software faster through increased productivity and operational efficiency.

What you will do

• Partner with public sector customers to translate business goals into actionable objectives.
• Guide customers on effective platform usage, including Git workflows, CI/CD, and DevSecOps best practices.
• Manage the full customer journey, coaching on new use cases and feature adoption.
• Act as the primary liaison between customers and internal teams like Support, Product, and Engineering.
• Own a defined book of business, focusing on driving adoption, retention, and expansion.
• Use project management skills to track and deliver customer success initiatives across multiple stakeholders.

Requirements

• Eligibility as a United States Person (U.S. citizen, lawful permanent resident, refugee, or asylee) is required.
• Background in Customer Success or a similar customer-facing role.
• Experience connecting technical capabilities to measurable business outcomes.
• Understanding of Git, branching strategies, and the software development lifecycle.
• Knowledge of CI/CD and DevSecOps concepts.
• Strong verbal, written, and presentation skills for explaining technical topics.

Culture & Benefits

• Flexible Paid Time Off policy.
• Comprehensive health, financial, and well-being benefits.
• Equity compensation and Employee Stock Purchase Plan.
• Growth and Development Fund for continuous learning.
• Home office support and equipment budget.
• Inclusive, all-remote, and asynchronous work environment.