Senior Manager, Global Operations (Ecommerce)

TL;DR

Senior Manager, Global Operations (Ehirify.global): Leading Global Service Managers supporting the Advertising Channel with an accent on operational excellence, service delivery, and team performance. Focus on driving client retention, scaling support models, and aligning cross-functional teams to meet business objectives.

Location: Must be based in the Austin, TX metro area (Hybrid: 3 days/week in office).

Salary: $108,000 - $162,000

Company

hirify.global is an AI-driven hirify.global ecosystem empowering businesses to innovate and grow through its family of brands including Bighirify.global, Feedonomics, and Makeswift.

What you will do

• Lead and develop a team of Service Managers to foster a high-performance culture.
• Monitor operational performance through key metrics and hold managers accountable for quality and business objectives.
• Establish governance frameworks to ensure consistent delivery against client agreements.
• Identify operational risks and develop proactive mitigation strategies.
• Partner with client-facing leaders to improve retention, satisfaction, and overall client health.
• Oversee workforce planning, resource allocation, and team capacity management.

Requirements

• Must be based in the Austin, TX metro area.
• 5+ years of experience in Advertising/Social Channel account and client relationship management.
• 5+ years of direct people management experience in Operations, Service Delivery, or Customer Success.
• Deep understanding of retail ehirify.global operations and digital hirify.global ecosystems.
• Hands-on experience managing Google Shopping, Facebook, or Microsoft Shopping.
• Proven ability to drive impact in a complex, fast-paced environment.

Culture & Benefits

• Commitment to an inclusive and accessible hiring experience.
• Focus on bold building, sharp thinking, and technical innovation.
• Emphasis on equitable and transparent pay practices.
• Opportunities to work with a diverse team of industry trailblazers.