Initial Resettlement Caseworker

TL;DR

Initial Resettlement Caseworker: Providing trauma-informed services to refugees and immigrants to support resettlement and self-sufficiency with an accent on individualized service planning and resource coordination. Focus on managing client cases, navigating public benefit systems, and building community partnerships to ensure successful integration.

Location: Must be based in Abilene, TX, USA (Hybrid role involving office, remote, and field work).

Salary: $23.49/hr

Company

A global humanitarian organization dedicated to helping people affected by conflict and disaster survive and reclaim their future.

What you will do

• Coordinate pre- and post-arrival services including housing, medical care, and orientation.
• Conduct client intakes and develop individualized self-sufficiency plans with SMART goals.
• Manage direct financial assistance and applications for public benefits.
• Monitor client progress and maintain detailed records in database systems.
• Collaborate with internal teams and external service providers to support client needs.
• Travel within the service area to transport clients and materials as required.

Requirements

• Must be based in or able to work in Abilene, TX.
• Bachelor’s degree in social work or a related field preferred.
• Minimum of 2 years of professional experience in human services.
• Fluency in English (spoken and written) is required.
• Valid driver’s license and access to a personal, insured vehicle.
• Proficiency in Microsoft Office and digital data entry tools.

Nice to have

• Experience working with refugee or immigrant populations.
• Proficiency in languages spoken by clients, such as Dari, Farsi, or Pashto.
• Familiarity with database systems like ETO or IRIS.

Culture & Benefits

• Comprehensive medical, dental, and vision insurance plans.
• 403b retirement savings plan with immediate matching.
• Generous paid time off (20-25 days) plus 10 sick days and 10 holidays.
• FSA for healthcare and commuter costs.
• Disability and life insurance coverage.
• Employee Assistance Program for mental health and crisis support.