Product Management Director (Conversational AI)

TL;DR

Product Management Director (Conversational AI): Owning the end-to-end strategy and execution of the conversational engagement portfolio with an accent on AI-powered experience orchestration across web, mobile, and social channels. Focus on driving digital adoption, scaling enterprise-grade messaging solutions, and leading a high-performing product team to deliver measurable business outcomes.

Location: Must be based in the USA (North Carolina)

Salary: $193,700 – $340,700

Company

hirify.global is a global leader in AI-powered experience orchestration, helping over 8,000 organizations deliver personalized customer service through advanced technology.

What you will do

• Define and execute a multi-year product strategy for messaging and social channels.
• Own the portfolio roadmap, aligning priorities with customer outcomes and business impact.
• Design differentiated engagement experiences to improve intent resolution and reduce friction.
• Partner with Engineering and Design to deliver scalable, high-performance enterprise products.
• Lead, mentor, and develop a high-performing team of product managers.
• Represent the portfolio in executive discussions, customer engagements, and analyst briefings.

Requirements

• 10+ years of product management experience in enterprise SaaS, CX, or CRM.
• 5+ years of experience leading product managers in a matrixed environment.
• Proven success delivering product strategies that drive measurable business outcomes.
• Strong understanding of messaging, mobile, web, or social engagement technologies.
• Ability to influence executive stakeholders and align cross-functional teams.
• Bachelor’s degree required.

Nice to have

• Experience with CCaaS or enterprise customer engagement ecosystems.
• Background in pricing strategy, packaging, or portfolio management.
• Familiarity with AI-driven engagement and conversational AI.
• Experience supporting enterprise migrations or transformation initiatives.

Culture & Benefits

• Comprehensive medical, dental, and vision insurance with telehealth coverage.
• 401(k) matching program.
• Flexible work schedules and work-from-home opportunities.
• Open Time Off policy plus 10 paid holidays.
• Support for career growth through mentorship and leadership development.
• Inclusive environment with paid volunteer time and well-being resources.

Hiring process

• Application review by the Talent Acquisition team.
• Zoom interview with a Talent Acquisition Partner.
• Interviews with the hiring manager and the broader team (maximum of five interviews).