Senior Business Central Client Success Consultant (ERP)

TL;DR

Senior Business Central Client Success Consultant (ERP): Delivering functional and technical services for Dynamics 365 Business Central SaaS clients with an accent on post-implementation support, solution architecture, and business process optimization. Focus on managing complex client requests, developing custom extensions, and ensuring project delivery within budget and scope.

Location: Must be based in the United States (Remote, Hybrid, or Onsite options available).

Salary: $88,000–$118,000

Company

hirify.global is a professional services firm providing tax, audit, and business consulting solutions to help clients achieve extraordinary results.

What you will do

• Deliver functional and technical services for Dynamics 365 Business Central SaaS to post-implementation clients.
• Triage, monitor, and resolve support tickets, coordinating with technical experts for complex issues.
• Gather functional requirements and architect solutions including configuration, Marketplace Apps, and extensions.
• Manage project work plans to ensure timely delivery and effective change management.
• Document concepts and create knowledge base articles to support the internal Knowledge Management System.
• Support account management by identifying sales opportunities and executing marketing content like webinars and blogs.

Requirements

• Must be based in the United States.
• Bachelor’s degree or equivalent combination of education and experience.
• 5+ years of Microsoft Dynamics 365 Business Central consulting experience or equivalent private industry experience.
• Strong technical aptitude with understanding of development processes and PTEs.
• Experience modeling business processes and translating requirements into business applications.
• Ability to manage shifting priorities and multiple time-sensitive client requests.

Nice to have

• Microsoft Business Central certification(s).
• Experience with the Business Central ecosystem of ISV’s and Marketplace App partners.

Culture & Benefits

• Comprehensive health plan options including 8 HMO & PPO plans, dental, and vision coverage.
• 401(k) savings plan with profit share and firm matching contributions.
• Flexible time off, parental leave, and family formation benefits.
• Education and certification assistance to support professional growth.
• Well-being incentives, cell phone reimbursement, and travel rewards.