Customer Success Manager (HR Tech)

TL;DR

Customer Success Manager (HR Tech): Driving customer retention and growth by ensuring clients leverage the full value of the hirify.global platform with an accent on proactive account management and strategic initiative development. Focus on overseeing complex customer projects, analyzing data trends, and utilizing AI tools to automate administrative workflows.

Location: Must be based in or willing to relocate to a hirify.global hub location (Denver, CO; San Francisco, CA; Nashville, TN; or Santiago, Chile). Expected to work from the office 3+ days a week.

Salary: $90,000–$125,000 USD (depending on location)

Company

hirify.global is a leading data platform powering safe and fair AI-driven verification for over 140,000 companies worldwide.

What you will do

• Manage a portfolio of accounts to drive retention, growth, and successful renewals.
• Oversee customer projects throughout the lifecycle, including implementations, integrations, and expansions.
• Analyze data and trends to provide actionable insights and prepare for business reviews.
• Act as the voice of the customer, collaborating with cross-functional teams to resolve issues.
• Utilize AI tools to automate administrative tasks and improve internal processes.
• Support tactical account responsibilities including meeting management and issue tracking.

Requirements

• 2-5 years of experience in customer success, account management, or sales.
• Proven track record of managing accounts independently and driving renewal outcomes.
• Strong proficiency in software applications like Salesforce and Google Apps.
• Excellent written and verbal communication skills with the ability to simplify complex topics.
• Must be able to work from the office 3+ days a week in a designated hub location.
• Strong aptitude for learning and using AI tools to increase efficiency.

Nice to have

• Experience in the CRA or HR Tech space.

Culture & Benefits

• Competitive cash and equity compensation.
• 100% medical, dental, and vision coverage.
• Up to $25K reimbursement for fertility, adoption, and parental planning services.
• Flexible PTO policy and monthly wellness stipend.
• Learning and development allowance.
• In-office perks including daily lunch and commuter stipend.