Customer Success Manager (P&C Insurance)

TL;DR

Customer Success Manager (P&C Insurance): Managing client relationships and driving the adoption of AI-powered insurance solutions with an accent on strategic guidance for Anti-Fraud, Claims, and Underwriting departments. Focus on leading successful rollouts, ensuring client retention, and translating complex data insights into actionable business value for senior stakeholders.

Location: Must be based in the US (Remote)

Salary: $120,000 - $135,000 USD

Company

hirify.global provides insurance-grade AI agents that transform critical insurance workflows, empowering human experts with speed and confidence.

What you will do

• Lead and coordinate end-to-end rollouts of AI solutions, including training and workflow adaptation.
• Engage with executive-level client stakeholders to establish success criteria and demonstrate ongoing value.
• Assess client strategies and recommend configuration changes to improve outcomes in fraud detection and underwriting.
• Provide regular performance updates and business reviews focused on adoption trends and impact.
• Drive client retention and growth by proactively understanding goals and identifying expansion opportunities.
• Act as the voice of the customer to communicate feedback and prioritized insights to internal leadership.

Requirements

• Must be based in the US
• Minimum 4 years of experience in insurance fraud detection.
• At least 2 years of experience leading teams or projects.
• Proven experience leading client meetings with senior leadership and VPs.
• Strong ability to analyze raw data and KPIs to extract actionable insights.
• Excellent communication skills with the ability to simplify complex topics for diverse audiences.

Nice to have

• Prior experience in the P&C insurance industry.
• At least 3 years of experience managing accounts at a SaaS company.
• Experience leading end-to-end software implementations in a SaaS environment.
• Experience partnering closely with Delivery and Data Science teams.

Culture & Benefits

• Flexible remote and hybrid working options.
• Competitive salary with a variable performance-based component.
• Learning and development opportunities, including monthly Focus Fridays.
• Generous PTO and paid holidays.
• Mental health benefits and paid volunteering days.