Customer Success Manager (Healthcare)

TL;DR

Customer Success Manager (Healthcare): Managing a portfolio of healthcare clients to drive adoption, retention, and expansion of an AI-powered conversation intelligence platform with an accent on strategic account planning and data-driven engagement. Focus on leveraging AI tools to optimize patient acquisition strategies and ensuring compliance with healthcare privacy regulations.

Location: Must be based within a ~2-hour drive of major metro areas in the US or Canada (e.g., LA, SF, Denver, Austin, Chicago, NYC). Business travel required.

Salary: $100,000–$105,000/year plus bonus.

Company

hirify.global is a leading AI-powered conversation intelligence platform that helps marketing, sales, and contact center teams unlock insights from customer interactions.

What you will do

• Manage a portfolio of healthcare customers worth $3–$5M in revenue.
• Develop and execute strategic account plans to maximize platform adoption and retention.
• Use AI-assisted tools to analyze account health, surface risks, and personalize communications.
• Act as a strategic consultant, providing best practices for patient acquisition and contact center performance.
• Lead customer training, business reviews, and enablement sessions.
• Advocate for customer needs internally to influence product development and innovation.

Requirements

• 4+ years of Customer Success or Account Management experience in B2B SaaS.
• 3+ years of experience with enterprise software in healthcare or regulated industries.
• Demonstrated AI fluency and active use of AI tools in professional workflows.
• Must be based within a ~2-hour drive of specified US/Canada metro areas.
• Strong project management skills and ability to communicate with executive-level stakeholders.
• Understanding of digital marketing and performance marketing metrics.

Nice to have

• Experience with Contact Center technologies (CCaaS) like Genesys or Five9.
• Familiarity with HIPAA and healthcare privacy requirements.
• Proficiency in Salesforce, Gainsight, Adobe Analytics, or HubSpot.

Culture & Benefits

• Comprehensive health benefits including medical, dental, vision, and fertility assistance.
• 401(k) retirement plan with up to 4% company match.
• Flexible paid time off and 16 paid holidays.
• 12 weeks of 100% paid family and medical leave.
• Mental health support via SpringHealth.
• Wellness subsidy for gym memberships and fitness activities.