Support Specialist (Cinema Tech)

TL;DR

Support Specialist (Cinema Tech): Providing technical consulting and support for cinema partner software solutions with an accent on troubleshooting network, hardware, and configuration issues. Focus on delivering elite customer service, managing remote technical sessions, and optimizing client business efficiency.

Location: Must be based in the United States (Fully remote position).

Salary: $24.04 per hour.

Company

hirify.global is a leading media and entertainment company operating across news, sports, and digital entertainment sectors with a portfolio of iconic brands.

What you will do

• Provide technical solutions and consulting to cinema operators using proprietary software.
• Remotely connect to customer systems to install software, configure settings, and troubleshoot hardware.
• Resolve technical issues including tablet configurations, printing, and IP conflicts.
• Consult with clients on best practices to maximize revenue and operational efficiency.
• Document all investigation details and case resolutions in the CRM system.
• Escalate complex issues to management and suggest product or process improvements.

Requirements

• Must be based in the United States to fulfill the remote work requirement.
• Working knowledge of MS Windows, Office, and networking fundamentals (TCP/IP, LAN).
• Ability to work a fixed schedule: Tuesday through Saturday, 3:00 PM – 12:00 Midnight PT.
• Strong problem-solving skills and a patient, engaging personality for user support.
• Technical background in a help desk or customer service environment.
• Relevant education or degree in IT, Computer Science, Networking, or related fields.

Nice to have

• Bachelor’s degree in Computer Science or IT.
• Prior experience with cinema software or point-of-sale systems.
• Familiarity with Salesforce.
• Technical certifications.

Culture & Benefits

• Comprehensive company-sponsored benefits including medical, dental, and vision insurance.
• 401(k) retirement plan.
• Paid leave and tuition reimbursement.
• Opportunity to work with a major media and entertainment organization.