CS Strategy & Operations Lead (SaaS)

TL;DR

CS Strategy & Operations Lead (SaaS): Building and scaling the usage and renewal operations program from the ground up with an accent on customer health metrics, renewal forecasting, and actionable data insights. Focus on operationalizing CSM intervention plays, driving cross-functional alignment, and leveraging AI tools to improve reporting and analytical leverage.

Location: Hybrid, 2 days a week in-office in San Francisco, New York City, or Seattle

Salary: $132,000–$170,500

Company

hirify.global is a leading data collaboration platform focused on consumer privacy, data ethics, and foundational identity solutions for global enterprises.

What you will do

• Own metrics and reporting for consumption, utilization, and renewal trends across the commercial business.
• Build early-warning systems for usage drops and adoption friction to enable proactive CSM intervention.
• Lead the renewal and contraction forecasting cadence, providing leadership with actionable insights.
• Partner with Data Engineering to optimize customer and usage data flows into CS tooling.
• Use AI and automation to scale reporting, deepen analysis, and improve operational efficiency.
• Brief executive teams on renewal priorities, segments, and value signals to inform product and GTM strategy.

Requirements

• 4–7 years of experience in Revenue or Customer Success strategy, operations, or management consulting.
• Direct experience with consumption-based or usage-based pricing models and analytics.
• Strong grasp of retention economics including NRR, GRR, and renewal forecasting.
• Proficiency in Excel, Salesforce, and Tableau, with SQL or Python skills for large datasets.
• Comfortable using AI tools like Claude, Gemini, or Glean to accelerate analysis and reporting.
• Must be able to work in a hybrid capacity in San Francisco, New York City, or Seattle.

Culture & Benefits

• Comprehensive benefits package including medical, dental, vision, life, and disability insurance.
• 401(k) matching plan with 1:1 match up to 6% of salary.
• Flexible paid time off, paid holidays, and paid parental leave.
• Supportive work environment with regular in-person and virtual team events.
• Focus on work-life harmony and professional career growth.