Systems Support Engineer II (IT Support)

TL;DR

Systems Support Engineer II (IT Support): Providing premium IT support and workplace technology services to senior executives and high-profile stakeholders with an accent on VIP concierge service and enterprise-level hardware/software maintenance. Focus on maintaining user uptime, resolving complex technical issues, and ensuring seamless technology experiences in a corporate environment.

Location: Must be based in Fort Lauderdale, FL (Onsite)

Company

hirify.global Managed Services provides innovative IT solutions and managed services with a focus on client-centric, data-driven decision-making and a collaborative team culture.

What you will do

• Provide onsite IT support for senior executives, board meetings, and high-profile events.
• Diagnose and resolve hardware, software, and network issues across desktops, laptops, and mobile devices.
• Manage and configure high-end AV equipment, video conferencing solutions, and digital displays.
• Ensure secure remote access for VIPs using VPNs, MDM, and enterprise security protocols.
• Maintain inventory of VIP devices and coordinate timely upgrades or replacements.
• Document and manage incidents using ITSM tools like ServiceNow.

Requirements

• U.S. Citizenship required
• 5+ years of experience in IT support or workplace technology in enterprise environments.
• Expertise in Windows, macOS, iOS, and Android environments.
• Strong knowledge of networking, VPNs, and enterprise security practices.
• Experience supporting C-level executives or high-profile clients.
• Relevant certifications such as ITIL, Microsoft Certified: Modern Desktop Administrator, Apple ACSP, or CompTIA A+.

Culture & Benefits

• Competitive salary and comprehensive benefits package.
• Collaborative, team-oriented work environment.
• Focus on continuous learning and professional growth.
• Commitment to diversity and equal opportunity employment.