Product Manager, Digital Channels (AI)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
TL;DR
Product Manager, Digital Channels (AI): Driving the strategy and execution of digital messaging channels (SMS, Email, WhatsApp, etc.) across the portfolio with an accent on AI-powered customer experiences and platform compliance. Focus on integrating AI capabilities using tools like Claude and Claude Code to optimize high-volume, revenue-carrying communication channels.
Location: UK-London Office
Company
is a global leader in CX and communications, reinventing business-customer interactions through AI-centric platforms.
What you will do
- Own the strategy, roadmap, and business metrics for Digital Channels (SMS, Email, WhatsApp, etc.) across the full portfolio.
- Identify and ship AI-powered capabilities that create real customer value in digital conversations.
- Prototype and validate product ideas quickly using AI coding tools like Claude and Claude Code.
- Conduct continuous customer discovery and turn feedback into data-driven roadmap decisions.
- Manage channel compliance and expansion programs, including carrier registrations and regional launches.
- Collaborate cross-functionally with engineering, design, GTM, and external partners to drive adoption and revenue.
Requirements
- Location: Must be based in or able to work from the London office.
- English: Excellent proficiency required for technical and commercial content.
- 4+ years of product management experience in a software company (SaaS, CPaaS, or CCaaS).
- Hands-on AI fluency, with a track record of shipping AI-powered capabilities.
- Working knowledge of digital messaging ecosystems (SMS, WhatsApp, email deliverability, or APIs).
- Ability to prototype hands-on with AI coding tools.
Nice to have
- Prior experience with SMS TCR registration for the USA (10DLC).
- Experience launching or scaling RCS.
- Familiarity with WCAG 2.2 AA accessibility standards.
Culture & Benefits
- Fast-paced environment expecting hands-on, curious, and resilient PMs.
- Culture of ownership, speed, and direct impact on a global platform.
- Commitment to diversity and equal opportunities as a proud employer.
- Fair compensation as a member of the Living Wage Foundation.
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