Technical Service Executive (Medical Devices)

TL;DR

Technical Service Executive (Medical Devices): Ensuring optimal performance of dialysis machines and ancillary systems through installation, maintenance, and calibration with an accent on electro-mechanical troubleshooting and regulatory compliance. Focus on performing corrective maintenance, conducting functional testing, and delivering technical training to clinical staff.

Location: Hybrid; must be based in the Philippines (Taguig City / Cagayan De Oro)

Company

A global leader in medical devices dedicated to protecting and improving global health through innovative healthcare solutions.

What you will do

• Install, inspect, and commission medical equipment according to manufacturer and regulatory standards.
• Perform scheduled preventive maintenance and diagnose complex electro-mechanical, hardware, and software faults.
• Conduct calibration, functional testing, and performance verification to ensure accuracy and compliance.
• Provide on-site and remote technical support while building trust-based customer relationships.
• Record all service activities promptly using ServiceMax and other internal systems.
• Deliver technical training to biomedical engineers and clinical staff on maintenance and troubleshooting.

Requirements

• Bachelor’s degree in Biomedical, Electronics, Electrical Engineering, or a related technical field.
• At least three years of experience in servicing medical equipment (dialysis or renal care experience is an advantage).
• Strong technical knowledge of dialysis machines and ancillary equipment.
• Proven troubleshooting and diagnostic skills for complex hardware and software issues.
• Proficiency in service documentation systems.
• Willingness to travel to client sites for on-site technical support.

Culture & Benefits

• Group Term life Insurance.
• Medical and Optical Reimbursement.
• Maternity assistance.
• Comprehensive training and development programs.
• Team building events and company activities.

Hiring process

• CV screening by the Talent Acquisition team.
• Series of interviews.
• Offer and onboarding process.