Fire Alarm Service Manager

TL;DR

Fire Alarm Service Manager: Leading service operations and coordinating technical teams to ensure efficient response to fire alarm system inquiries and emergencies. Focus on remote diagnostics, resource scheduling, and maintaining strict compliance with industry safety standards.

Location: Must be based in the Philippines

Company

hirify.global provides specialized virtual assistance and management services for various industries.

What you will do

• Manage the service department by handling incoming customer inquiries via phone and email.
• Coordinate and dispatch technicians based on issue complexity and resource availability.
• Perform remote diagnostics on fire alarm systems to determine the necessity of on-site visits.
• Respond to off-hours emergency service calls to ensure continuous support.
• Maintain accurate service records and ensure all operations comply with industry regulations.
• Provide timely updates to customers regarding their service requests and status.

Requirements

• Must be based in the Philippines
• Proven experience in fire alarm systems and technical troubleshooting.
• Strong organizational and problem-solving skills with the ability to manage multiple tasks.
• Excellent verbal and written communication skills.
• Experience in coordinating technicians and managing service schedules.
• Familiarity with fire alarm industry regulations and compliance standards.

Nice to have

• Knowledge of service management tools or scheduling software.