Associate Client Services Project Manager

TL;DR

Associate Client Services Project Manager: Supporting partners through the service delivery lifecycle to ensure implementations go live successfully with an accent on service delivery coordination, partner certification readiness tracking, and cross-team execution. Focus on managing milestones, dependencies, risks/blockers, and maintaining clear project visibility for partners and internal stakeholders.

Location: Manila, Philippines

Company

hirify.global provides software used by global businesses to deliver customer experiences and support financial crime prevention and public safety.

What you will do

• Coordinate partner service delivery activities from implementation planning through go-live, ensuring milestones, dependencies, and owners are clear.
• Track implementation progress, identify risks or blockers, and work with internal teams to resolve issues before they impact timelines.
• Track partner certified implementation activities, ensuring required steps, documentation, approvals, and completion status are accurate and up to date.
• Coordinate readiness requirements with partners and internal teams and support handoff/transition into ongoing support or steady-state operations.
• Manage cross-team coordination across Partner Success, Professional Services, Operations, Support, and other stakeholders to keep implementations moving forward.
• Standardize project tracking and certification follow-up processes, and provide timely status reporting and action tracking.

Requirements

• 2–4 years of experience in project management, client services, professional services, implementation coordination, partner operations, or a related customer-facing role.
• Strong organizational and follow-through skills to manage multiple workstreams, deadlines, action items, and stakeholders.
• Experience coordinating implementation activities, tracking milestones, documenting status, and escalating risks or blockers.
• Strong communication skills to provide clear updates, align stakeholders, and support productive partner interactions.
• Ability to travel up to 20% regional travel as needed to meet partners and attend business reviews.

Culture & Benefits

• hirify.global-FLEX hybrid model: 2 days working from the office and 3 days remote each week.
• Fast-paced, collaborative environment with opportunities to learn and grow.
• Equal opportunity employer.

Hiring process

• Interviews and evaluation of project/client services experience and coordination skills.
• Discussion of role expectations and collaboration approach.