IT Support Technician

TL;DR

IT Support Technician: Providing deskside and remote technical support for an established insurance business with an accent on first-time resolution, ticket management, and system maintenance. Focus on troubleshooting network connectivity, administering Active Directory, and ensuring security compliance within a fast-paced environment.

Location: Must be based in Liverpool, UK (On-site)

Salary: Up to £31,000 DOE

Company

hirify.global is a national leader in the insurance industry with over 40 years of expertise, currently transitioning into a fully cloud-based tech platform.

What you will do

• Serve as the first point of contact for IT issues and security incidents, aiming for first-time resolution.
• Provide deskside and remote support to the business user base while adhering to SLAs and KPIs.
• Manage service desk tickets and escalate complex issues to 3rd line infrastructure or application support teams.
• Administer Active Directory and manage VOIP/digital phone systems.
• Troubleshoot network connectivity issues and perform system check processes.
• Assist in software distribution, patch management, and security compliance tasks.

Requirements

• Must be based in or able to work on-site in Liverpool City Centre.
• Must have the right to work in the UK with at least one year remaining on a visa (no sponsorship provided).
• Minimum 1 year of experience in a support role within a managed IT service desk function.
• Proficiency with Windows 10/11 and Office365 support.
• Understanding of ITIL service management models and security principles.
• Ability to work a 3-week rolling rota including 1 in 8 Saturdays.

Nice to have

• CompTIA or other role-appropriate certifications.
• Experience with server, virtualization, and cloud solutions.
• Previous exposure to the legal or insurance industry.

Culture & Benefits

• Up to 35 days of holiday including bank holidays with buy/sell options.
• Comprehensive mental health support and free counseling.
• Career development programs and leadership training.
• Flexible benefits including early salary access.
• Supportive, inclusive environment with recognition awards and social events.