End User Computing Analyst (Automotive)

TL;DR

End User Computing Analyst (IT Support): Providing first-level IT support for hardware and applications for a global automotive intelligence provider with an accent on incident resolution and ticket management. Focus on troubleshooting user equipment, maintaining technical documentation, and collaborating with third-party suppliers.

Location: Onsite in Uxbridge, United Kingdom (required 4-5 days a week)

Company

Global leader in automotive market intelligence providing comprehensive data and insights across over 50 overseas markets.

What you will do

• Provide first-level IT support for hardware and applications to global colleagues.
• Monitor and manage the service desk queue using Jira to ensure timely ticket resolution.
• Troubleshoot, diagnose, and resolve faulty user equipment and operating system issues.
• Develop and maintain team documentation and knowledge base articles.
• Liaise with third-party software and hardware suppliers to resolve technical issues.

Requirements

• Experience working within a service desk or IT support environment.
• Working knowledge of Windows and Active Directory.
• Proficiency with the Office 365 Suite, including SharePoint and Microsoft Teams.
• Previous experience with ITSM tools, ideally Jira.
• Basic knowledge of web application management.
• Excellent verbal and written communication skills.

Nice to have

• Understanding of ITIL principles.

Culture & Benefits

• Opportunity to work within a global Technology Team.
• Culture driven by values of Integrity, People First, Collaboration, Innovation, and Excellence.
• Committed equal opportunity employer promoting diversity and inclusion.