Service Delivery Manager (Cybersecurity)

Location: Filton, United Kingdom; hybrid working

Company

Airbus Protect brings together experts in risk analysis, safety, cybersecurity, and sustainability, serving Airbus and external clients across large-scale contracts.

What you will do

• Manage internal and external client relationships, service quality, operational delivery, and SLA performance within the ITIL framework.
• Own service reviews, weekly and monthly reporting, escalations, risks, baseline budgets, and coordination of small service changes.
• Participate in the Change Advisory Board and support the transition of projects into live service.
• Lead communications and executive updates during major security incidents, breach containment, and crisis management events in coordination with the SOC lead.
• Deliver and present cyber metrics, including MTTD/MTTR, vulnerability posture, SOC ticket volumes, and SIEM/EDR coverage.
• Support proposals, contract growth, commercial discussions, and continuous service improvement.

Requirements

• SC clearance as a minimum.
• ITIL v3 and v4 qualifications covering Foundation, Strategy, Design, Transition, Operation, and Continual Service Improvement, plus awareness of ITIL v4.
• Cybersecurity and SOC experience, with high-level familiarity with SIEM, EDR/XDR, vulnerability management, and SOAR tools.
• At least five years of service management experience, preferably supported by a cyber engineering background.
• Experience with service management workflows such as Remedy, ServiceNow, or Jira, along with PRINCE2 Foundation and Agile leadership.
• Strong client relationship management, communication, presentation, coordination, financial, and commercial skills.

Nice to have

• Experience with Microsoft Sentinel, CrowdStrike, Splunk, or ServiceNow SecOps.
• Experience writing proposals to secure incremental business.

Culture & Benefits

• Hybrid working with flexible hours.
• Twenty-five days of holiday, with an option to purchase additional holidays.
• Generous pension scheme and eligibility for a company profit-sharing scheme.
• Share options and access to benefits including car leasing, family health plans, dental cover, and shopping discounts.
• Career development and training opportunities within a community of recognised experts.