Strategic SaaS Account Manager (Hospitality)

TL;DR

Strategic SaaS Account Manager (Hospitality): Managing and growing a portfolio of enterprise hospitality customers in the Benelux region with an accent on NRR growth and product adoption. Focus on building C-level partnerships, executing strategic account plans, and collaborating cross-functionally to optimize the customer journey.

Location: Ghent, Belgium (Benelux region)

Company

A cloud commerce platform providing unified software solutions for retail, hospitality, and golf businesses globally.

What you will do

• Act as the primary point of contact for the largest and most strategic hospitality customers in the Benelux region.
• Develop and execute strategic account plans to drive growth, retention, and product adoption.
• Monitor and increase product usage to grow Net Revenue Retention (NRR) across the portfolio.
• Plan and lead quarterly business reviews and success plans for enterprise clients.
• Build trusted relationships with C-level and operational stakeholders.
• Collaborate with Product, Customer Success, and Support teams to deliver a superior customer experience.

Requirements

• 3–5+ years of experience in Account Management or Strategic Customer Success within a B2B SaaS environment.
• Deep understanding of SaaS metrics including NRR, product adoption, expansion, and churn.
• Experience managing complex stakeholder structures and engaging with C-level executives.
• Fluent business-level Dutch and English.
• Ability to work from the Ghent office.

Nice to have

• Experience in the hospitality, POS, or hospitality tech industry.

Culture & Benefits

• Company car and charging card.
• hirify.global equity scheme.
• Health & Wellness Credit of up to €400 per year.
• Mental health support via the Modern Health App.
• Remote work flexibility for up to 60 days per year.
• Transit benefits for commuting to the Ghent office and paid volunteer time off.