Strategic SaaS Account Manager (Hospitality)

TL;DR

Strategic SaaS Account Manager (Hospitality): Managing and growing the most important enterprise hospitality customers in the Benelux region with an accent on NRR growth, product adoption, and C-level stakeholder management. Focus on developing strategic account plans, analyzing usage data to mitigate risks, and collaborating cross-functionally to optimize the customer journey.

Location: Hybrid (Amsterdam, Netherlands)

Company

A one-stop cloud commerce platform serving retail, hospitality, and golf businesses globally.

What you will do

• Act as the primary contact for strategic hospitality enterprise customers in the Benelux region.
• Develop and execute strategic account plans to drive growth, retention, and product adoption.
• Increase product usage and grow Net Revenue Retention (NRR) across the portfolio.
• Lead quarterly business reviews (QBRs) and establish success plans.
• Analyze usage data and health scores to identify and mitigate churn risks.
• Build trusted relationships with C-level and operational stakeholders.

Requirements

• 3–5+ years of experience in Account Management or Strategic Customer Success in B2B SaaS.
• Strong understanding of SaaS metrics (NRR, expansion, renewals, churn).
• Experience managing complex, multi-level stakeholder structures, including C-level engagement.
• Fluent business-level Dutch and English.
• Must be based in or able to work from the Amsterdam office (Hybrid).

Nice to have

• Experience in the hospitality, POS, or hospitality tech industry.

Culture & Benefits

• Equity program for employees.
• €400 annual Health & Wellness budget.
• Pension plan with company contributions and mental health support.
• Hybrid working model with NS Business Card or commuting allowance.
• Bicycle lease plan and access to LinkedIn Learning.
• Regular team events and lunches.