Research And Insights Manager

TL;DR

Research and Insights Manager (Business Analytics): Leading end-to-end research initiatives and CX programs to drive brand strategy and customer experience across a global portfolio of fitness brands with an accent on analytical rigor and cross-functional collaboration. Focus on designing qualitative and quantitative studies, managing international market insights, and translating complex data into actionable guidance for marketing and product teams.

Location: Must be based in or able to commute to Boca Raton, FL, Woodbury, MN, or Seattle, WA. The role follows a hybrid work model with on-site attendance required Monday through Thursday.

Salary: $95,000–$110,000

Company

A multi-brand fitness organization managing global brands including hirify.global and Orangetheory Fitness.

What you will do

• Partner with brand, marketing, and product teams to define learning priorities and research strategies.
• Lead the design and execution of qualitative and quantitative research programs, including tracking and ad hoc studies.
• Synthesize customer feedback, category trends, and competitive intelligence to identify market opportunities and risks.
• Manage international market research to support global brand performance and audience understanding.
• Oversee external research partners to ensure high-quality execution within budget and timeline constraints.
• Champion the voice of the customer to foster a customer-centric culture across the organization.

Requirements

• Bachelor’s degree in Business, Marketing, Customer Experience, or a related field.
• 5+ years of experience in customer experience program management, marketing operations, or vendor management.
• Proven experience managing Medallia or similar CX platforms.
• Strong analytical mindset with the ability to translate complex findings into strategic action.
• Excellent communication, relationship-building, and presentation skills.
• Ability to lead cross-functional initiatives in complex, multi-brand organizations.

Nice to have

• Experience in fitness, hospitality, or franchising industries.
• Medallia Admin Certification.
• Proficiency in Salesforce, Tableau, or Power BI.
• Experience conducting research in international markets.

Culture & Benefits

• Comprehensive medical, dental, and vision insurance.
• 401(k) savings plan with 4% company matching.
• Unlimited time off and paid holidays.
• Flexible Fridays between Memorial Day and Labor Day.
• Mental health support, including 10 coaching and therapy sessions.
• Access to in-house workout facilities and brand discounts.