Senior Product Manager (CRM)

TL;DR

Senior Product Manager (CRM): Lead the hirify.global nonprofit CRM end-to-end, translating CRM strategy into a roadmap while evolving the supporter data model and engagement layer. Focus on data-model evolution, segmentation and lists, and building multi-channel communications and automations that demonstrably drive giving.

Location: Fully remote based in Canada or United States (preference for CT/ET time zones)

Salary: $160,000–$200,000 (USD or CAD, based on location)

Company

hirify.global builds a fundraising platform and donor management system for nonprofit organizations.

What you will do

• Own the CRM vision and roadmap end-to-end, translating CRM strategy into sequenced plans with measurable outcomes.
• Drive data model evolution across supporter records, households, donations, soft credits, and communications, including migrations and architectural tradeoffs.
• Sharpen segmentation and Lists to enable powerful filtering and data-informed audience slicing.
• Grow the CRM as an acquisition engine by shipping top-of-funnel features that bring new organizations into the platform.
• Own insights and metrics showing how email and stewardship communications increase giving.
• Run strong product practice by working directly with nonprofits, defining success before shipping, measuring impact after, and iterating.

Requirements

• 5+ years in product management, including building a B2B SaaS product or platform area and owning outcomes end-to-end.
• Strong ability to work with data models (schema, uniqueness constraints, migrations) and ship on top of evolving models.
• Experience with mass communication tools (email marketing, transactional emails, in-app notifications, or SMS) and measuring channel success.
• Experience building data-heavy B2B SaaS (CRM, marketing automation, segmentation, analytics, or similar), where core challenges are modeling and moving data.
• Comfort with data work such as JOINs and CTEs (not necessarily as a data engineer).
• Empathy for non-technical, resource-strapped nonprofit users and ability to translate fuzzy needs into buildable specs.

Nice to have

• Nonprofit or fundraising domain knowledge.
• Hands-on experience with AI and a point of view on human–AI interaction.
• Familiarity with segmentation or query tools (including SQL/BI/CRM query capabilities).
• Demonstrable self-directed continuous learning through projects or interests.

Culture & Benefits

• Fully remote work from home.
• Generous time off: 21 days (birthday included), 8+ holidays, 2 paid volunteer days, plus additional sick days (dependent on state/country).
• Employer-sponsored health insurance via TriNet (US employees) and similar coverage for Canadian employees.
• Retirement plans via TriNet partner (401(k) with match up to 4% for US; RRSP with match up to 4% for Canada).
• Home office and professional development reimbursement up to $1.5k, plus wellness program and fitness/mindfulness classes.
• Employee equity eligibility (stock options) and a mission focused on serving nonprofits.

Hiring process

• 5 stages: application questionnaire, prescreen call with Talent Team, interview with Hiring Manager, panel/final interview, then background & reference checks.