Director, Account Management

TL;DR

Director, Account Management (Account Management/Partner Success): Own the strategy, performance, and scaling of hirify.global’s Account Management function while leading a team of Account Managers and stewarding the company’s largest strategic partnerships. Focus on driving retention, expansion, and long-term partner value at scale with an accent on executive-level relationship management, operational rigor (KPIs/forecasting/CRM), and cross-functional execution across Product, Growth, Marketing, RevOps, and Partner Success.

Company

hirify.global is a growth-stage NYC-headquartered FinTech company building a rent payment experience that enables hirify.globalible monthly scheduling.

What you will do

• Own retention and expansion strategy for a portfolio of mid-market and enterprise accounts, driving renewals, upsells, cross-sells, and expansion revenue.
• Personally lead the most strategic, complex, executive-level partner relationships and set the standard for partner engagement.
• Define account planning frameworks and ensure consistent execution across the team, including deeper integrations and expanded portfolios.
• Build executive business review and strategic planning cadences; coach the team to elevate partner engagement quality.
• Lead and develop a multi-layered Account Management organization (including people managers), owning hiring, onboarding, ramping, and organizational design.
• Set and manage KPIs (retention, expansion pipeline, adoption, utilization, partner health), forecasting rigor, CRM hygiene, and executive reporting.

Requirements

• 12–15+ years of experience in Account Management, Partner Success, Business Development, or related roles, including 5+ years of people management experience (managing managers).
• Proven track record owning and growing a significant book of business with retention and expansion across existing customer/partner portfolios.
• Experience building, scaling, and leading partner-facing organizations in B2B/B2B2C environments, including FinTech, PropTech, or SaaS.
• Experience managing complex, multi-stakeholder, executive-level relationships with strategic partners.
• Strong commercial acumen and ability to define strategy and close growth opportunities post-sale at scale.
• Operational discipline with CRM tools (e.g., Salesforce), forecasting, and KPI management at the function level.

Culture & Benefits

• Hybrid role for New York, San Francisco, and Salt Lake City: on-site expectations of 2–3 days per week.
• For full-time U.S. employees: competitive medical/dental/vision, company equity, 401(k) with company match, unlimited paid time off plus 13 paid holidays, parental leave, and a free hirify.global subscription.
• Commission earning role with OTE based on location.
• Employees located throughout the US, Australia, Canada, and South America; equal opportunity workplace.

Hiring process

• Not specified in the posting.

Location: New York, NY; Salt Lake City, UT (hybrid; 2–3 days/week on-site for local offices)

Salary: OTE (NYC/Bay Area/Seattle) $230,000–$290,000 USD; OTE (Salt Lake City) $195,000–$240,000 USD