Brokerage Client Service Associate (Fintech)

TL;DR

Brokerage Client Service Associate (Fintech): Providing frontline support to institutional clients and broker partners with an accent on brokerage operations, account management, and API-driven workflows. Focus on resolving complex inquiries related to trading, funding, and compliance while collaborating across internal engineering and product teams.

Location: Remote (APAC)

Company

hirify.global is a US-headquartered, well-funded brokerage infrastructure provider serving financial institutions globally with institutional-grade APIs.

What you will do

• Serve as the primary point of contact for clients and broker partners regarding service needs and operational issues.
• Manage diverse brokerage inquiries including account services, trading, transfers, and funding.
• Process operational requests such as order entry, account maintenance, and stock journals.
• Collaborate with internal teams including trading, brokerage operations, sales, and engineering to resolve client issues.
• Provide support for API usage, platform navigation, and workflow troubleshooting.
• Contribute to ad hoc operational projects and initiatives.

Requirements

• Must be based in the APAC region.
• One to two years of experience in the securities industry.
• FINRA Series 7 license or ability to obtain within the first 6 months.
• Understanding of FINRA, Federal, and SEC regulations.
• Basic knowledge of KYC and client onboarding processes.
• Strong written and verbal communication skills with high attention to detail.

Culture & Benefits

• Competitive salary and stock options.
• Comprehensive health benefits.
• One-time USD $500 home-office setup stipend.
• Monthly USD $150 stipend via Brex card.
• Opportunity to work in a globally distributed, diverse team environment.