Customer Service Agent (Fintech)

TL;DR

Customer Service Agent (Fintech): Managing customer communications and credit applications for a refinancing platform with an accent on credit risk assessment and AML/KYC compliance. Focus on enhancing customer financial wellbeing through responsible credit offers and process optimization.

Location: Stockholm, Sweden (Hybrid: 1 weekly WFH day)

Company

hirify.global is a fintech company dedicated to improving financial wellbeing by helping customers refinance expensive consumer credit.

What you will do

• Communicate with customers across email, chat, phone, and social media to ensure a top-quality experience.
• Handle administrative tasks, including AML/KYC checks and regulatory documentation.
• Analyze and evaluate credit applications to produce responsible and transparent offers.
• Follow credit policies and regulatory standards with precision.
• Collaborate with cross-functional teams to suggest and implement improvements to workflows and tools.

Requirements

• Native-level German proficiency.
• Fluent English (C1).
• 1-4 years of experience in customer service within banking, fintech, insurance, or similar sectors.
• Experience in credit risk assessment, AML/KYC, or financial advisory roles.
• Must be based in Stockholm, Sweden.

Nice to have

• Proficiency in Swedish or Finnish.
• Familiarity with AI tools.

Culture & Benefits

• Modern office located in central Stockholm.
• Diverse, international, and mission-driven team environment.
• Opportunities for professional learning, development, and career progression.
• Wellness perks, breakfast, after-work hangouts, and top-tier tech gear.