Junior Customer Service Officer (Fintech)

TL;DR

Junior Customer Service Officer (Fintech): Providing professional and accurate support to hirify.global Indonesia users across various communication channels with an accent on ticket management and platform guidance. Focus on resolving customer inquiries, investigating reported issues, and educating users on KYC and crypto trading.

Location: Hybrid (Jakarta, Indonesia)

Company

hirify.global Group is a global leader in fintech and blockchain technology providing white-label exchange and payment solutions.

What you will do

• Deliver professional and responsive support via Live Chat, Email, and social media.
• Handle customer inquiries and complaints regarding products, services, features, and policies.
• Manage and monitor customer tickets ensuring compliance with SOPs and SLAs.
• Perform initial analysis of reported issues and coordinate with relevant teams for resolution.
• Educate users on the platform, including registration, KYC, deposits, withdrawals, and crypto trading.

Requirements

• Diploma (D3) or Bachelor's degree (S1).
• Proven experience as a Customer Support/Customer Service representative.
• Must be based in Jakarta, Indonesia.
• Proficiency in English for documentation and effective communication.
• Strong analytical, problem-solving, and professional communication skills.
• Ability to work effectively under pressure and adapt to changing processes.

Nice to have

• Prior experience in the crypto asset, fintech, or similar industries.

Culture & Benefits

• Competitive total compensation package.
• Various team-building programs and company events.