MDR Operations Performance Analyst (Cybersecurity)

TL;DR

MDR Operations Performance Analyst (Cybersecurity): Transforming operational data into actionable insights to drive performance improvement and strategic decision-making with an accent on identifying operational gaps and monitoring key metrics. Focus on optimizing end-to-end workflows, integrating AI solutions for analysis, and enhancing the quality assurance program.

Location: Remote; must be based in the United States, United Kingdom, or Canada and have legal authorization to work in that jurisdiction

Salary: $86,000 – $143,000 (Base for US)

Company

hirify.global is a cybersecurity leader defending 600,000 organizations globally with an AI-driven platform and expert-led services.

What you will do

• Analyze end-to-end SOC workflows to identify cross-functional gaps, inefficiencies, and improvement opportunities.
• Translate customer experience insights into defined operational gaps and drive corrective actions.
• Define and refine performance metrics to ensure alignment with customer experience and operational outcomes.
• Thoughtfully integrate AI solutions into operational performance analysis to improve efficiency.
• Conduct in-depth root cause analysis for unforeseen performance deviations.
• Collaborate with SOC analysts and leaders to understand evolving security operations workflows.

Requirements

• Must be based in the US, UK, or Canada with legal authorization to work
• At least 5 years of experience in security analyst roles, SOC leadership, or operational reporting.
• Previous experience in Security Operations with MSSP or MDR providers.
• Proficiency in data visualization tools such as Grafana or PowerBI.
• Working literacy of AI tools (e.g., Copilot, GPT) and experience using them to analyze data.
• Strong written and verbal communication skills for presenting to diverse leadership audiences.

Culture & Benefits

• Remote-first working model as the primary option for most employees.
• Employee-led diversity and inclusion networks.
• Global wellbeing days and monthly health and wellbeing webinars.
• Annual charity initiatives and volunteer days to support local communities.
• Global fitness and trivia competitions to promote team spirit.