Associate Payment Operations Analyst (Fintech)

TL;DR

Associate Payment Operations Analyst (Fintech): Managing legal and payment operations workflows to ensure secure and compliant transaction processing with an accent on handling complex legal inquiries like garnishments, liens, and subpoenas. Focus on maintaining high-accuracy audit trails, resolving payment exceptions, and collaborating cross-functionally to meet strict service level agreements.

Location: Must be based in the United States

Salary: $46,900 – $65,500 USD (based on geographic zone)

Company

A rapidly growing fintech company empowering businesses by automating financial processes and replacing outdated tools with innovative solutions.

What you will do

• Manage legal operations workflows including liens, garnishments, bankruptcies, and subpoenas in accordance with regulatory requirements.
• Review, validate, and complete payment and legal requests with high accuracy and detailed documentation.
• Partner with Legal, Compliance, Risk, and Support teams to resolve exceptions and support escalations.
• Maintain detailed case records and audit trails for all legal and operational activities.
• Investigate payment exceptions and account-related issues to identify root causes.
• Monitor queues to ensure time-sensitive requests are completed within required deadlines.

Requirements

• Must be based in the United States
• Ability to exercise sound judgment when handling sensitive customer and legal matters.
• Strong attention to detail and ability to maintain accurate case records.
• Availability for flexible work hours, including early mornings and late evenings.
• Experience in payments, legal operations, financial services, or back-office support is preferred.
• Familiarity with Google Workspace or Microsoft Office is preferred.

Culture & Benefits

• 100% paid employee health, dental, and vision plans.
• 401(k) retirement plan with company benefits.
• Flexible time off and 11+ observed holidays.
• HSA and FSA accounts.
• Employee Stock Purchase Program with discounts.
• Wellness and fitness initiatives.