VIP Manager (Day Shift 10:00–22:00 EEST)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
TL;DR
VIP Manager (Day Shift 10:00–22:00 EEST): Managing VIP operations and long-term relationships with high-profile clients to deliver a seamless, personalized experience on the platform with an accent on shift ownership, proactive client outreach, and escalation handling. Focus on analyzing engagement to drive personalized recommendations, upselling/cross-selling, and ensuring smooth handover to the night team.
Location: Remote
Company
builds a gaming platform focused on delivering a VIP experience for high-profile clients.
What you will do
- Build and maintain long-term relationships with high-profile VIP clients
- Own the day shift (10:00–22:00 EEST) as the main point of contact for VIP clients
- Ensure personalized VIP experiences, handle account/transaction issues, and resolve requests during your shift
- Provide clear written shift summaries and ensure smooth handover to the night team
- Escalate critical issues via established protocols and collaborate with marketing/sales for tailored VIP campaigns
- Analyze client activity to recommend rewards, identify upselling/cross-selling opportunities, and support retention actions
Requirements
- 1+ years of experience in account management, customer support, or sales
- Advanced/Fluent English is required
- Strong communication, interpersonal skills, and proactive problem-solving
- High autonomy: comfortable making decisions and owning outcomes without constant supervision
- Ability to work in a fast-paced environment and manage multiple VIP accounts simultaneously
- Experience with VIP/high-profile clients is a plus
Nice to have
- Gaming and related industry experience
- Previous experience working with VIP or high-profile clients
- Familiarity with the CS/CS2 gaming community
- Additional languages
Culture & Benefits
- Totally remote work from wherever you grind
- Flexible schedule with no time trackers; 2 days on / 2 days off
- Equipment budget to upgrade your home office
- Performance-based bonus twice a year and a Wellness Bonus
- Internal knowledge-sharing project Yoda; training, certifications, and English & Ukrainian classes
- Relocation support, maternity/paternity leave policy, and referral bonus
Hiring process
- Submit your CV for review
- Interviews and evaluation of communication, autonomy, and VIP/customer-facing experience
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