VIP Manager (iGaming)

#вакансия #vacancy #remote #iGaming
💫 VIP Manager / VIP Call Center Agent (iGaming)
Локация: Remote
Full-time
Responsibilities:
VIP Manager:
• Manage and develop relationships with VIP players
• Handle retention and reactivation of VIP clients
• Create personalized offers, bonuses and reward strategies
• Monitor player activity, revenue and KPIs
• Resolve player issues and provide high-level support
• Analyze player behavior and segment VIP audience
• Ensure compliance with responsible gaming policies
• Prepare reports and KPI tracking
VIP Call Center / Support:
• Communicate with VIP players via chat, email and calls
• Handle incoming VIP requests and support cases
• Assist with KYC verification and document checks
• Escalate complex VIP issues when needed
• Work with internal systems (CRM / JIRA or similar)
• Ensure fast, high-quality VIP service and resolution
Requirements:
• Experience in iGaming (VIP Support / VIP Call Center / VIP Management will be an advantage)
• Strong communication and customer orientation skills
• Ability to work in a multitasking environment
• Understanding of VIP player needs and product specifics
• Ability to maintain high service standards
• English — Intermediate or higher
What we offer:
• Remote work format
• Competitive compensation package
• Friendly and professional team
• Opportunity to grow in VIP direction (Manager or VIP Support)
• 21 working days of vacation
💌 You can apply for either VIP Manager or VIP Call Center role — Показать контакты 🚀