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VIP Manager (iGaming)
Вакансия из Telegram канала - Мэтч & Сопровод
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Описание вакансии
TL;DR
VIP Manager / VIP Call Center Agent (iGaming): Managing VIP player relationships and delivering personalized retention, reactivation, and support services with an accent on player behavior analysis, KYC assistance, and responsible gaming compliance. Focus on designing reward strategies, resolving complex VIP cases, tracking KPIs, and maintaining high service quality across chat, email, and calls.
#вакансия #vacancy #remote #iGaming
💫 VIP Manager / VIP Call Center Agent (iGaming)
Локация: Remote
Full-time
Responsibilities:
VIP Manager:
• Manage and develop relationships with VIP players
• Handle retention and reactivation of VIP clients
• Create personalized offers, bonuses and reward strategies
• Monitor player activity, revenue and KPIs
• Resolve player issues and provide high-level support
• Analyze player behavior and segment VIP audience
• Ensure compliance with responsible gaming policies
• Prepare reports and KPI tracking
VIP Call Center / Support:
• Communicate with VIP players via chat, email and calls
• Handle incoming VIP requests and support cases
• Assist with KYC verification and document checks
• Escalate complex VIP issues when needed
• Work with internal systems (CRM / JIRA or similar)
• Ensure fast, high-quality VIP service and resolution
Requirements:
• Experience in iGaming (VIP Support / VIP Call Center / VIP Management will be an advantage)
• Strong communication and customer orientation skills
• Ability to work in a multitasking environment
• Understanding of VIP player needs and product specifics
• Ability to maintain high service standards
• English — Intermediate or higher
What we offer:
• Remote work format
• Competitive compensation package
• Friendly and professional team
• Opportunity to grow in VIP direction (Manager or VIP Support)
• 21 working days of vacation
💌 You can apply for either VIP Manager or VIP Call Center role — 🚀
💫 VIP Manager / VIP Call Center Agent (iGaming)
Локация: Remote
Full-time
Responsibilities:
VIP Manager:
• Manage and develop relationships with VIP players
• Handle retention and reactivation of VIP clients
• Create personalized offers, bonuses and reward strategies
• Monitor player activity, revenue and KPIs
• Resolve player issues and provide high-level support
• Analyze player behavior and segment VIP audience
• Ensure compliance with responsible gaming policies
• Prepare reports and KPI tracking
VIP Call Center / Support:
• Communicate with VIP players via chat, email and calls
• Handle incoming VIP requests and support cases
• Assist with KYC verification and document checks
• Escalate complex VIP issues when needed
• Work with internal systems (CRM / JIRA or similar)
• Ensure fast, high-quality VIP service and resolution
Requirements:
• Experience in iGaming (VIP Support / VIP Call Center / VIP Management will be an advantage)
• Strong communication and customer orientation skills
• Ability to work in a multitasking environment
• Understanding of VIP player needs and product specifics
• Ability to maintain high service standards
• English — Intermediate or higher
What we offer:
• Remote work format
• Competitive compensation package
• Friendly and professional team
• Opportunity to grow in VIP direction (Manager or VIP Support)
• 21 working days of vacation
💌 You can apply for either VIP Manager or VIP Call Center role — 🚀
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