Lead Client Services Project Manager, CX

Location: USA - Remote

Company

hirify.global develops AI, cloud, and digital software for customer experience, financial crime prevention, and public safety, serving global businesses across 30+ countries.

What you will do

• Manage end-to-end implementation, rollout, and delivery of customer projects and programs across a portfolio of accounts.
• Define, estimate, plan, and control project scope, schedules, costs, quality, resources, communications, procurement, and revenue forecasts.
• Lead geographically diverse technical and business teams through the full project lifecycle.
• Serve as the primary point of contact and trusted advisor for customers and hirify.global stakeholders, driving alignment and customer satisfaction.
• Identify, manage, and escalate project risks and issues while developing proactive solutions.
• Partner with Services Sales to identify and cultivate opportunities for additional services.

Requirements

• Strong knowledge of client service, project management practices, and professional services delivery.
• Experience in an IT Professional Services organization and with PMI standards and approaches.
• Strong management, leadership, communication, presentation, negotiation, and problem-solving skills.
• Ability to understand client requirements and ensure they are addressed during project execution.
• In-depth project management and technical experience, including risk assessment and alternative solution development.
• Sound business and financial understanding, with experience partnering with clients and managing revenue delivery.

hirify.global-to-have">hirify.global to have

• PMP certification.
• Experience with call center operations and related products or software.

Culture & Benefits

• Remote work in the USA.
• Work with geographically diverse teams and major customers in complex, matrixed environments.
• Focus on customer experience, value realization, continuous improvement, and professional discretion.
• Equal opportunity employment.