Lead Client Services Project Manager (CX)

TL;DR

Lead Client Services Project Manager (CX): Managing end-to-end delivery of customer projects and services for a portfolio of accounts with an accent on stakeholder alignment, revenue forecasting, and risk mitigation. Focus on leading geographically diverse teams through the full project lifecycle to ensure high customer satisfaction and identify new business opportunities.

Location: Must be based in the USA

Company

A global software leader specializing in AI, cloud, and digital solutions for customer experience, financial crime prevention, and public safety.

What you will do

• Drive timely project execution, closure, and revenue recognition according to forecasts.
• Act as the single point of contact for assigned clients during implementation and rollout phases.
• Manage project scope, schedule, budget, and quality while ensuring high customer satisfaction.
• Lead and motivate geographically diverse teams of technical and business stakeholders.
• Develop proactive solutions to project risks and issues, escalating as necessary.
• Identify and cultivate opportunities to sell additional services within the existing portfolio.

Requirements

• Must be based in the USA
• Strong knowledge of client service and project management practices.
• Experience in an IT Professional Services organization.
• Proven ability to manage complex projects in matrix organizations.
• Excellent communication, presentation, and negotiation skills.
• Ability to translate customer needs into business opportunities.

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• PMP certification.
• Experience in Call Center Operations and related software products.

Culture & Benefits

• Opportunity to work with a global market leader serving Fortune 100 corporations.
• Collaborative environment focused on innovation and high standards.
• Commitment to equal opportunity and diversity in the workplace.