Product Operations Manager (AI Voice)

TL;DR

Product Operations Manager (AI Voice): Managing the end-to-end rollout and adoption of AI-powered voice agents for the hospitality industry with an accent on cross-functional alignment between Product, Engineering, and GTM. Focus on driving product adoption, designing experiments, and owning the measurement framework to optimize performance and guest experience.

Location: New York, NY (Hybrid)

Salary: $145,000–$195,000

Company

hirify.global provides a modern, AI-powered software platform designed to enhance communication, efficiency, and personalization for hotels.

What you will do

• Coordinate end-to-end product rollouts, ensuring launch readiness and alignment across Product, Engineering, CS, and GTM teams.
• Drive product adoption to ensure new capabilities deliver measurable efficiency, revenue, and guest-experience gains.
• Manage the feedback loop between field operations and engineering to influence the product roadmap.
• Design and execute experiments, including A/B tests, pilots, and early access programs to validate features before scaling.
• Define and own the measurement framework, maintaining key performance dashboards for the Voice product team.
• Partner with GTM teams to refine rollout processes and implement AI-enabled workflows.

Requirements

• 3+ years of experience in product operations, technical program management, strategy & operations, or consulting, ideally in B2B SaaS.
• Proven track record of owning complex, cross-functional product launches from end to end.
• Strong data-driven mindset with hands-on SQL skills and experience building dashboards in BI tools.
• Excellent program management skills with the ability to drive multiple concurrent deployments through ambiguity.
• Strong communication skills with the ability to build alignment across both technical and non-technical stakeholders.

Nice to have

• Experience with APIs or scripting.
• Background in hospitality tech, telephony, or voice communications products.

Culture & Benefits

• Monthly company-wide days off to ensure team recharge.
• Self-improvement budget for personal goals and professional development.
• Travel stipend for visiting offices in New York, San Francisco, or Dallas.
• Personal travel credits for stays at hotels using the Canary platform.
• Inclusive work environment committed to equal opportunity employment.