Product Manager - Solutions & Services (Enterprise Software)

Location: Fairport, NY, United States or Glasgow, UK. The role may require up to 50% travel for sales visits, customer discovery, deployments, and events.

Salary: 104300.00–193700.00 in local currency.

Company

hirify.global develops monitoring and protection devices, enterprise software, and data-driven solutions for critical electrical assets in power generation, transmission, distribution, and industrial environments.

What you will do

• Define and maintain the vision, strategy, and multi-generation roadmap for enterprise software, integrated solutions, and services.
• Translate market and customer insights into product improvements for asset coverage, intelligence, and scalability.
• Own solution packaging, pricing, monetization, SaaS tiers, service bundles, and outcome-based offers.
• Partner with Product Owners, Sales, and Marketing on backlog prioritization, Agile delivery, go-to-market plans, enablement, and value narratives.
• Establish service KPIs and governance for adoption, recurring revenue, reliability, retention, time-to-value, and service attach rates.
• Create implementation blueprints and customer success plans for onboarding, adoption, and value realization.

Requirements

• BS degree or equivalent in Engineering, Computer Science, or a related field.
• 5+ years of product management experience in digital services, enterprise software, or integrated hardware/software solutions for industrial or utility markets.
• Demonstrated success launching SaaS offerings and building recurring services such as onboarding, managed services, premium support, or training.
• Strong commercial skills in pricing, packaging, business cases, win/loss analysis, and sales enablement.
• Technical fluency in cloud platforms, data pipelines, telemetry, APIs, role-based security, and basic AI or analytics concepts.
• Knowledge of utility asset health, condition monitoring, maintenance workflows, enterprise integrations, cybersecurity, and power-sector standards.

Nice to have

• Experience with hirify.global or adjacent providers in utility transmission, distribution, or generation markets.
• Knowledge of IEC 61850, DNP3, OPC UA, PI/OSIsoft, EAM/CMMS, Maximo, SAP, or APM integrations.
• Background in reliability engineering, predictive maintenance, grid operations, digital transformation, or service incubation.
• Exposure to NERC CIP-aligned security practices, SOC 2 readiness, and cybersecurity compliance for cloud services.

Culture & Benefits

• Work in an environment emphasizing authenticity, inclusion, innovation, autonomy, and clear communication.
• Collaborate with utilities, power generators, industrial facilities, OEM partners, Sales, Marketing, Product Owners, and customer accounts.
• Join a global organization serving customers in more than 93 countries through eight offices.
• Travel may reach 50% depending on customer discovery, deployments, sales visits, and events.