Fraud Support Call Center Representative

TL;DR

Fraud Support Call Center Representative (Customer Support): Providing high-quality assistance to financial institution customers regarding debit, credit, and ATM card fraud with an accent on rapid issue resolution and clear communication. Focus on managing inbound calls in a 24/7 environment, accurately documenting fraudulent activity, and ensuring cardholder security.

Location: Must reside within a 70-mile radius of Allen, TX; Louisville, KY; Springfield, MO; or Monett, MO. Onsite presence required for first-day onboarding.

Salary: $34,320–$37,500 per year.

Company

hirify.global delivers technology solutions that empower community banks and credit unions to provide enhanced digital banking and payment experiences.

What you will do

• Respond to incoming calls regarding potential fraudulent debit, credit, or ATM activity.
• Assist cardholders with issues such as lost or stolen cards following standard operating procedures.
• Direct callers to their respective financial institutions when appropriate.
• Participate in team meetings, one-on-one discussions, and quality review sessions.
• Maintain accurate records of all customer interactions and fraud reports.

Requirements

• Minimum 1 year of customer service experience (customer-facing or phone/chat support).
• Must reside within approximately 70 miles of specified office locations (Allen, TX; Louisville, KY; Springfield, MO; or Monett, MO).
• Commitment to working a flexible schedule including nights, weekends, and holidays in a 24/7 contact center.
• Reliable high-speed internet (min 20 Mbps download/10 Mbps upload) and a quiet, confidential workspace.
• Ability to communicate clearly and effectively.

Nice to have

• Data entry background.
• Experience working in a team environment and receiving performance feedback.

Culture & Benefits

• Commitment to associate well-being through comprehensive physical, mental, and financial benefit programs.
• Supportive culture focused on doing the right thing and rising to meet challenges.
• Equal opportunity employer valuing diversity and inclusion.