Client Engagement Coordinator (Medtech)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
TL;DR
Client Engagement Coordinator (Medtech): Serving as the primary point of contact for customers during the pre-trial phase of AAC device trials with an accent on consultative engagement and patient screening. Focus on guiding clients through the consumer-sales process, ensuring accurate documentation, and meeting intake goals in a fast-paced healthcare environment.
Location: Must be authorized to work in the U.S.
Salary: $26.20–$29.09 per hour
Company
is a mission-driven leader in augmentative and alternative communication (AAC) technology, providing devices and services to improve communication outcomes for individuals with aphasia and other speech impairments.
What you will do
- Guide prospects and repeat customers through consultative engagement via phone, email, and chat.
- Conduct comprehensive AAC device demos and screen new clients for trial appropriateness.
- Coordinate trial logistics, including scheduling training sessions and verifying patient insurance and demographic data.
- Maintain accurate documentation of all customer interactions within the company CRM.
- Monitor data trends using HubSpot to provide actionable process and communication recommendations.
- Report weekly metrics to ensure individual and team intake goals are met.
Requirements
- Must be authorized to work in the U.S.
- Bachelor's degree in Communication Sciences and Disorders or equivalent experience.
- Minimum 2 years of B2C or B2B customer service experience.
- Proficiency with Microsoft Office and online chat tools.
- Strong time management and multi-tasking skills in a fast-paced environment.
- Compassionate and empathetic communication style.
Nice to have
- Experience with AAC technology.
- Experience with HubSpot or similar CRM platforms.
- Background in sales, marketing, or durable medical equipment.
- Bilingual proficiency in English and Spanish.
Culture & Benefits
- Commitment to fair and equitable compensation practices.
- Comprehensive benefits package for eligible employees.
- Supportive and inclusive workplace culture focused on improving quality of life for patients.
- Opportunity to work in a mission-driven, goal-oriented environment.
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