Clinical Customer Success Specialist (Medtech)

TL;DR

Clinical Customer Success Specialist (Medtech): Managing a portfolio of clinicians to ensure successful adoption of dental design services with an accent on orthodontic workflows and clinical partnership. Focus on onboarding new users, providing case reviews, and creating educational content to improve patient outcomes.

Location: Fully Remote (Must be based in San José, Costa Rica)

Company

hirify.global is a global leader in digital dentistry, providing cutting-edge design services and technology to clinicians and labs worldwide.

What you will do

• Manage a portfolio of clinicians as the primary point of contact from onboarding through long-term success.
• Provide orthodontic consultations and case reviews to support clinical decision-making.
• Demo services and onboard new clinicians to ensure seamless integration of clinical workflows.
• Develop training materials, including video guides and live sessions, for professional audiences.
• Host and lead webinars to make complex clinical topics accessible and engaging for large audiences.
• Analyze client data to identify trends and collaborate with leadership to improve the client experience.

Requirements

• Clinical background in dentistry or orthodontics is mandatory.
• Proven experience in customer success, customer support, or a client-facing commercial role.
• English: C1+ (excellent written and spoken proficiency) required.
• Ability to create professional training content and conduct live demos.
• Proficiency with Microsoft Office and CRM tools.

Nice to have

• Orthodontic specialization and hands-on experience supporting orthodontic teams.
• Experience designing or delivering training content for adult professional audiences.
• Structured, results-driven approach to workload and commitment tracking.

Culture & Benefits

• Collaborative international team with colleagues from over 50 nationalities.
• High degree of ownership over initiatives and client relationships from day one.
• Access to cutting-edge dental technology and a purpose-driven work environment.
• Culture built on customer-centricity, innovation, and strong team spirit.