Member Contact Center Consultant

TL;DR

Member Contact Center Consultant: Providing omnichannel support to credit union members with an accent on one-call resolution, product education, and risk mitigation. Focus on maintaining high service standards, active listening, and accurate documentation in a fast-paced, remote environment.

Location: Must be based in the United States (Remote-first employer with a preference for candidates in the upper Midwest).

Company

hirify.global is a member-focused cooperative serving members across all 50 states, dedicated to returning profits to member-owners through competitive financial products.

What you will do

• Provide omnichannel assistance regarding online banking, payments, and debit card issues.
• Create positive member experiences through active listening and effective de-escalation.
• Ensure member information and transactions are handled with strict confidentiality and risk mitigation.
• Meet performance metrics including interaction volume, quality assurance, and accurate case documentation.
• Educate members on credit union products and services to build trusting relationships.
• Collaborate with other departments to resolve complex member inquiries.

Requirements

• Must be based in the United States.
• 1+ years of related experience.
• Strong computer skills with proficiency in a Windows environment.
• Excellent verbal and written communication skills.
• Ability to work a fixed schedule: Monday - Friday, 8:30am - 5:00pm CST.
• Ability to maintain composure and professionalism under pressure.

Culture & Benefits

• Comprehensive health, dental, and vision insurance plans.
• 401(k) retirement plan with up to 6% employer match.
• 20 days of paid time off plus 10 paid holidays and 16 hours of volunteer time.
• Tuition reimbursement program ($4,000 - $7,000 per year).
• Robust learning and development program with an annual professional development stipend.
• Employer-paid life insurance and disability coverage.