Foundry Support Desk Engineer (AI)

Location: Must be based in Houston, New York, San Francisco, or Seattle

Salary: $80,000 - $100,000 USD

Company

Nscale is a GPU cloud provider engineered for AI, providing high-performance infrastructure for AI start-ups and large enterprise customers.

What you will do

• Triage all Foundry support requests and own the end-to-end resolution process.
• Investigate and resolve Spark jobs and data pipeline issues independently using platform architecture knowledge.
• Escalate complex issues to Use Case Leads and Data Source Developers with clear context and reproduction steps.
• Develop runbooks, FAQs, and documentation to enable user self-service and reduce repeat queries.
• Track support volumes and failure patterns to drive proactive system improvements.
• Create onboarding and training materials to increase platform proficiency across the user base.

Requirements

• 2+ years of experience working with Foundry or comparable data platforms.
• Hands-on experience troubleshooting Spark jobs, data pipelines, or data-processing issues.
• Strong investigative problem-solving skills and ability to prioritize by business impact.
• Exposure to support processes including triage, escalation, and resolution tracking.
• Strong written communication skills for creating clear technical documentation and runbooks.
• Ability to translate ambiguous issues into clear next steps for both technical and non-technical users.

Culture & Benefits

• Competitive package including base salary and equity with annual reviews.
• Dynamic progression plan tailored to personal ambitions and ownership of impact.
• Flexible workplace environment based on trust and autonomy.
• Comprehensive benefits package including medical, dental, vision, and retirement plan participation.
• Opportunity to contribute to a fast-growing AI infrastructure startup.