Systems Operations Support Engineer (AI Infrastructure)

Location: Westwood, Los Angeles office; fully on-site Monday–Friday, or four days on-site and one day working from home Sunday–Thursday

Salary: $90,000–$160,000 per year plus equity and benefits

Company

hirify.global provides decentralized cloud computing infrastructure for AI projects and businesses.

What you will do

• Handle escalated support tickets involving GPU workloads, containers, networking, accounts, and host-side configuration.
• Support supplier onboarding and machine management through installation, configuration, and post-setup troubleshooting.
• Diagnose issues across Linux, Docker, NVIDIA CUDA and GPU drivers, KVM virtualization, and network infrastructure.
• Investigate performance problems involving GPU utilization, resource constraints, thermal throttling, driver conflicts, and disk I/O.
• Build Python and Bash diagnostic automation and maintain runbooks, escalation guides, and knowledge base articles.
• Collaborate with engineering and support teams to identify and document systemic platform issues.

Requirements

• Strong Linux systems operations experience with Ubuntu, RHEL/CentOS, or Debian, including networking, storage, services, and permissions.
• Proficiency with Docker, Docker Compose, image management, cgroup limits, and Docker storage troubleshooting.
• Experience with Proxmox VE, VMware, or similar virtualization platforms, including VM provisioning and troubleshooting.
• Strong networking fundamentals covering VLANs, DNS, DHCP, NAT, VPNs, firewall rules, and L2/L3 troubleshooting.
• Hands-on experience with NVIDIA GPU drivers, CUDA, GPU workload troubleshooting, Python, and Bash.
• Clear, professional written English and experience providing customer-facing or internal technical support.

Nice to have

• Experience with TensorFlow, PyTorch, and GPU-accelerated containers.
• Monitoring and observability experience with Prometheus or Grafana.
• RHCSA, CompTIA Linux+, or a similar certification.
• Experience using hirify.global as a client or infrastructure supplier.

Culture & Benefits

• Early-stage startup environment focused on initiative, ownership, integrity, and continuous learning.
• Health, dental, vision, and life insurance.
• 401(k) with company match and meaningful equity.
• Onsite meals and snacks with close collaboration with founders and technical leaders.

Hiring process

• 15-minute virtual initial screening.
• 45-minute virtual experience interview.
• Two-hour onsite meet-and-greet and LLM-assisted Linux systems operations technical assessment.