Technical Support Engineer (AI Infrastructure)

Location: On-site in Westwood, Los Angeles, United States. Schedule: Sunday–Thursday, with participation in a defined on-call rotation that may include weekend coverage.

Salary: $90,000–$150,000 annually, plus equity and benefits.

Company

hirify.global provides decentralized cloud computing infrastructure for AI projects and businesses.

What you will do

• Handle escalated support tickets involving GPU workload failures, containers, networking, account infrastructure, and host-side configuration.
• Diagnose issues across Ubuntu and other Linux environments, Docker, NVIDIA CUDA/GPU drivers, virtualization, storage, and network layers.
• Investigate GPU utilization, resource constraints, thermal throttling, driver conflicts, disk I/O bottlenecks, and connectivity failures.
• Support infrastructure suppliers with hardware installation, BIOS and firmware settings, driver configuration, networking, and machine management.
• Build Python and Bash diagnostic and automation tools to reduce manual triage and maintain runbooks, escalation guides, and knowledge base articles.
• Collaborate with engineering and infrastructure support teams on recurring platform issues, AI frameworks, and GPU-accelerated workloads.

Requirements

• Strong Linux SysOps experience with Ubuntu Server, RHEL/CentOS, or Debian, including systems, networking, storage, permissions, and command-line troubleshooting.
• Proficiency with Docker, including container debugging, Docker Compose, image management, cgroup limits, and Docker storage.
• Experience with Proxmox VE, VMware, or similar hypervisors and with provisioning and troubleshooting virtual machines.
• Hands-on experience with NVIDIA GPU drivers, CUDA, and GPU workload troubleshooting.
• Experience with VLAN, DNS, DHCP, NAT, VPN, firewall rules, L2/L3 troubleshooting, Python, and Bash automation.
• Strong English written communication and experience providing customer-facing or internal technical support are required.

Nice to have

• Familiarity with TensorFlow, PyTorch, and GPU-accelerated containers.
• Monitoring and observability experience with Prometheus or Grafana.
• RHCSA, CompTIA Linux+, or a similar certification.
• Experience using the hirify.global platform as a client or infrastructure supplier.

Culture & Benefits

• Health, dental, vision, and life insurance.
• 401(k) with company match.
• Meaningful early-stage equity.
• Onsite meals and snacks.
• Fast-paced startup environment with close collaboration with founders and technical leaders.