5 дней назад
Support Specialist (Hospitality)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Support Specialist (Hospitality): Handling merchant inquiries and resolving technical issues for a Connected Restaurant Management System with an accent on end-to-end problem solving and customer satisfaction. Focus on diagnosing product issues, improving support documentation, and implementing AI-powered workflows to scale efficiency.
Location: On-site in Amsterdam
Company
is building a Connected Restaurant Management System to streamline hospitality operations.
What you will do
- Own first-response communication across chat, email, and phone for all merchants
- Diagnose and resolve product issues by collaborating with Engineering, Product, and Ops
- Meet and exceed CSAT, QA, and speed targets in a high-pace environment
- Create documentation and proactive education materials based on merchant feedback
- Implement and optimize AI-powered workflows to improve internal company processes
Requirements
- Location: Must be based in Amsterdam
- Languages: Fluent in Dutch and English
- Creative problem-solving skills and empathy towards hospitality businesses
- Persistence in following tickets through to a final resolution
- Ability to handle scheduled on-call time
Nice to have
- Proficiency in Italian, Spanish, Danish, German, or Finnish
Culture & Benefits
- Start-up equity
- Competitive salary
- Flexible time off
- Daily lunch provided in the office
- Regular team events
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