Client Success Specialist (LegalTech)

TL;DR

Client Success Specialist (LegalTech): Managing customer success, technical onboarding, and legal drafting for a software escrow platform with an accent on the intersection of customer communications and legal review. Focus on enhancing customer satisfaction, bridging the gap between clients and the product, and drafting legal language for written agreements.

Location: Remote

Company

hirify.global provides state-of-the-art software escrow solutions to mitigate third-party risks in business operations.

What you will do

• Handle user and lead requests via email and website chat, ensuring quick and correct resolution.
• Support customers in configuring connections between their source code management platforms and the product.
• Guide leads through the service offering and onboarding process to ensure a successful first contact.
• Inspect provided information and draft detailed reports for clients.
• Manage the process of drafting legal language for written agreements to fit specific customer requirements.

Requirements

• Prior experience in customer success or a similar client-facing role.
• Proficiency in drafting legal documents.
• Excellent written English communication skills.
• Familiarity with LegalTech concepts.
• Analytical thinking and a proactive attitude with strong attention to detail.
• Ability to multitask in a fast-paced environment.

Culture & Benefits

• Remote-first work environment with a supportive team culture.
• Startup mindset with ample opportunities for professional growth.
• Comprehensive onboarding process with a dedicated ramp-up period.
• Regular team activities and gatherings.
• Open communication and direct feedback loops.