Technical Support Specialist (Madrid, Spain)

Location: Madrid, Spain; flexible hybrid working model with in-person and virtual work supported.

Company

hirify.global develops IoT and connected transportation solutions, including vehicle connectivity hardware, fleet management software, web-based analytics, and partner integrations.

What you will do

• Support customers, partners, sales representatives, and internal teams by phone, email, and chat.
• Provide technical guidance on databases, user management, rules, reporting, portal configuration, product implementation, and device errors.
• Diagnose and resolve hardware, software, connectivity, installation, and product configuration issues across GO devices, Myhirify.global, cameras, and keyless systems.
• Coordinate device and accessory returns or exchanges with internal departments.
• Develop and deliver product service training for resellers and customers.
• Resolve customer complaints, escalate severe issues, protect customer data, and support global strategic initiatives.

Requirements

• 1–3 years of customer service or technical support experience, including troubleshooting technical issues.
• Post-secondary diploma, degree, or equivalent experience; engineering or computer science education is valued.
• Fluent English plus French, Dutch, or Italian, with clear reading, writing, and communication skills in both languages.
• Working knowledge of SQL, Python, C#, or JavaScript and data warehouses such as Google BigQuery.
• Expert Excel skills, including pivot tables and reports, plus technical competence with Google Workspace tools.
• Ability to work flexibly across days, evenings, nights, weekends, and holidays in a 24/7/365 operation.

Culture & Benefits

• Flexible hybrid working supported by cloud applications, collaboration tools, and asynchronous work.
• Home office reimbursement and public transportation reimbursement.
• Employer pension contributions and medical and dental benefits for employees and family members.
• Electric vehicle purchase incentive, subsidized fitness membership, and tuition reimbursement.
• Reliable home internet is required for virtual work, with at least 50 Mbps download and 10 Mbps upload.
• Benefits listed above are available to full-time permanent employees only.