Customer Support Specialist (DataCosmos)

Location: Hybrid in Harwell, UK; Athens, Greece; Barcelona, Spain; or Porto, Portugal. Candidates must have the legal right to work in the chosen location.

Company

hirify.global provides satellite missions, Earth observation data, IoT connectivity, and secure communications to make space-based information more accessible.

What you will do

• Provide first-line support for customer questions about the DataCosmos platform and data products.
• Onboard users and help them work effectively with the platform and satellite imagery.
• Troubleshoot issues, manage support tickets, and keep customers informed of progress.
• Escalate complex issues and collaborate with engineering teams on resolution.
• Identify recurring problems and contribute to improvements in support processes.

Requirements

• Customer-first mindset and clear communication skills.
• Ability to understand technical products and explain them simply.
• Experience or ability to work with issues and ticketing systems.
• Interest in or knowledge of geospatial data, satellite imagery, or data platforms.
• Proactive, organised approach to handling multiple requests and solving problems.
• Legal right to work in the selected UK, Greek, Spanish, or Portuguese location.

Culture & Benefits

• Hybrid work in one of the listed European locations.
• Work on space technology and data products used by customers worldwide.
• Mission-driven environment focused on solving real-world challenges.
• Diverse, ambitious, and supportive team.