Customer Support Specialist (DataCosmos)

Location: Hybrid; Harwell, UK; Athens, Greece; Barcelona, Spain; or Porto, Portugal. The role can be based in any of the listed European locations, and applicants must have the legal right to work in their chosen location.

Company

Mission-driven space technology company providing satellite missions, Earth observation data, IoT connectivity, and secure communications.

What you will do

• Provide first-line customer support for DataCosmos platform and satellite-data queries.
• Onboard users and help them work effectively with the platform and imagery.
• Troubleshoot issues, manage support tickets, and keep customers informed.
• Escalate complex technical issues and collaborate with engineering teams on resolution.
• Identify recurring problems and contribute to platform and support-process improvements.

Requirements

• Customer-first mindset and clear communication skills.
• Ability to understand technical products and explain them simply.
• Experience or ability to work with issue-management and ticketing systems.
• Interest or knowledge in geospatial data, satellite imagery, or data platforms.
• Proactive, organised approach to managing multiple customer requests.
• Legal right to work in the selected European location.

Culture & Benefits

• Work on space technology and data products used by customers around the world.
• Mission-driven environment focused on solving real-world challenges.
• Diverse, ambitious, and supportive team.
• Hybrid work arrangement from one of the listed European locations.