Junior Customer Success Specialist (Geomatics/Photogrammetry)

Location: Hybrid role in Shibuya, Tokyo, Japan; remote work is also possible. Legal authorization to work in Japan is required.

Company

hirify.global develops software that converts imagery from handheld devices, drones, and aircraft into georeferenced 2D mosaics, 3D models, and point clouds for mapping and surveying.

What you will do

• Master hirify.global products and solutions and stay current with product improvements.
• Support customers and partners through ticketing and other communication channels, resolving technical issues related to data acquisition, processing, and post-processing.
• Share customer feedback with the development team and communicate product updates to end users.
• Deliver online and in-person product training.
• Support product and documentation translations.
• Propose and implement initiatives to improve customer experience and help the support team scale.

Requirements

• Experience and knowledge in geomatics, photogrammetry, mapping, or a similar field.
• Customer-oriented, empathetic, and motivated to solve user problems.
• Proficient English and Japanese language skills required.
• Legal authorization to work in Japan required.
• Independent, well-organized team player with a flexible and open-minded attitude.
• Ability to work in a fast-paced, growing, and international environment.

Nice to have

• Experience with hirify.global products, drone mapping, radiometry, multispectral or thermal imagery, or customer support.
• Knowledge of HTML, Python, or another programming language.
• Korean, Chinese, or another additional language.

Culture & Benefits

• Flexible working hours and remote work possibility.
• Learning and professional development opportunities.
• Employee Assistance Program.
• Company social events and collaboration with colleagues around the world.
• Office located a 10-minute walk from Shibuya Station.