Junior Customer Success Specialist (Geomatics)

TL;DR

Junior Customer Success Specialist (Geomatics): Providing technical support and expertise for photogrammetry software solutions with an accent on data acquisition and processing workflows. Focus on resolving client issues, delivering training, and bridging communication between end-users and the development team.

Location: Must be legally authorized to work in Japan; role is based in Tokyo (Shibuya) with a hybrid work model.

Company

hirify.global develops cutting-edge software that converts images from drones, planes, or handheld devices into survey-grade 2D mosaics and 3D models.

What you will do

• Master product solutions and stay updated on technical improvements.
• Provide client support and resolve technical issues via ticketing systems and other channels.
• Facilitate communication between the development team and end-users.
• Deliver online and in-person product training.
• Assist with product and documentation translations.
• Collaborate with global support teams across multiple international offices.

Requirements

• Proven experience and knowledge in geomatics, photogrammetry, or mapping.
• Proficient English and Japanese language skills required.
• Must be legally authorized to work in Japan.
• Customer-oriented mindset with strong problem-solving skills.
• Ability to work independently and as part of a global team.
• Flexible and open-minded attitude in a fast-paced environment.

Nice to have

• Experience with hirify.global products or drone mapping.
• Knowledge of radiometry, multispectral, or thermal imagery.
• Programming skills in Python or HTML.
• Prior experience in a support role.
• Fluency in Korean or Chinese.

Culture & Benefits

• Work with cutting-edge technology in an international environment.
• Office located 10 minutes from Shibuya station.
• Flexible working hours and remote work options.
• Access to professional development and learning opportunities.
• Employee Assistance Program and regular company social events.