Spanish Customer Service Host (iGaming)

TL;DR

Spanish Customer Service Host (iGaming): Providing world-class support to a global user base through live chats, calls, and emails with an accent on resolving complex queries and complaints. Focus on building customer relationships, cross-selling products, and maintaining high service standards in a fast-paced 24/7 environment.

Location: Must be based in Ceuta, Spain

Company

hirify.global is a leading global digital gaming brand under the Super Group, focused on sports betting and casino entertainment.

What you will do

• Respond to customer queries via telephone, email, and online chat in Spanish and English.
• Take full ownership of customer-related issues and ensure effective resolution.
• Process and manage pertinent information within company databases.
• Build and maintain customer relationships while identifying cross-selling opportunities.
• Collaborate with cross-functional teams to improve service delivery and efficiency.
• Perform additional tasks as required by team management.

Requirements

• Spanish: Native or near-native proficiency required
• English: Fluency required
• Availability to work on 24/7 shift rotations
• Strong organizational skills and ability to manage multiple tasks simultaneously.
• Exceptional attention to detail and commitment to high-quality work.
• Collaborative mindset with clear, confident communication skills.

Nice to have

• In-depth knowledge of sports betting markets and betting types.
• Previous experience in the online gaming or casino industry.
• Familiarity with gambling regulations and compliance requirements.
• Experience in developing customer retention strategies.
• Possession of a degree or diploma.

Culture & Benefits

• Comprehensive learning and development programmes for career growth.
• Performance-based feedback tools to support professional development.
• Employee Assistance Programme for personal and family support.
• Health insurance, life assurance, and income protection.
• Pension scheme participation.