Spanish Customer Service Host (iGaming)

Location: Ceuta, Spain

Company

hirify.global is part of Super Group, a digital gaming company operating sports betting and iGaming brands.

What you will do

• Provide customer service through telephone, email, and live chat in Spanish and English.
• Take ownership of customer queries and complaints and resolve incoming and outgoing contacts.
• Process relevant customer information in company databases.
• Build and manage customer relationships and cross-sell products and services.
• Support tasks for other regions using company translation tools.
• Complete additional tasks assigned by team managers.

Requirements

• Spanish as a first language.
• Fluency in English is required.
• Availability to work on 24/7 shift rotations.
• Clear written and verbal communication, including the ability to explain complex ideas.
• Strong organisation, attention to detail, adaptability, resilience, and collaborative skills.
• Ability to handle complex customer interactions clearly and effectively.

Nice to have

• Knowledge of sports betting markets, odds calculation, betting types, and market trends.
• Experience in online gaming or casino, including player behaviour and industry regulations.
• Knowledge of gambling compliance requirements and customer retention strategies.
• Experience managing multiple customer contacts simultaneously.
• Relevant work experience or a degree or diploma.

Culture & Benefits

• Learning and development programmes with training and career development opportunities.
• Performance feedback through the company performance tool.
• Employee Assistance Programme for employees and their families.
• Health insurance, life assurance, income protection, and a pension scheme.
• Culture focused on adaptability, ownership, integrity, innovation, resilience, and team orientation.

Hiring process

• If no response is received within two weeks, the application should be considered unsuccessful.