Jira Administrator (Jira Cloud)

TL;DR

Jira Administrator (Jira Cloud): Designing and optimizing Jira Cloud configurations and workflows for the hirify.global digital hub with an accent on automation and scalable process design. Focus on implementing complex workflows, integrating Jira with external tools, and ensuring alignment between product and engineering processes.

Location: Remote (Global), with a potential opportunity for relocation to Doha, Qatar

Company

Qatar Insurance Company (hirify.global) is a leading insurance provider in the GCC region working towards creating a comprehensive digital ecosystem.

What you will do

• Own and optimize Jira Cloud configuration across product and support projects.
• Design and maintain complex workflows, issue types, screens, and project settings.
• Implement Jira automations for task creation, assignments, and notifications.
• Maintain process documentation in Confluence to keep it aligned with Jira configuration.
• Onboard new teams and projects into the existing Jira framework.
• Partner with Product, Engineering, and QA teams to resolve configuration requests and optimize governance.

Requirements

• 2+ years of hands-on Jira Cloud administration experience.
• Deep knowledge of workflows, automation, permission schemes, and notification schemes.
• Ability to independently analyze and implement improvements to existing Jira configurations.
• Experience gathering requirements from both technical and non-technical stakeholders.
• Basic understanding of Agile software development, including sprints, releases, and QA workflows.
• English level B1 or higher.

Nice to have

• Experience with Jira Assets and Advanced Roadmaps.
• Knowledge of API-based integrations, such as with GitLab.

Culture & Benefits

• Full-time remote work environment with a diverse international team.
• Monthly payments in USD via SWIFT.
• Work schedule: 5 days per week, Sunday to Thursday, aligned with GMT +3 timezone.
• Vacation policy: 20 vacation days and 10 sick days according to the Qatar Holiday Calendar.
• Bi-annual performance reviews with opportunities for salary increases.
• Potential for Qatar ID application and relocation to Doha.