Account Manager (SaaS)

TL;DR

Account Manager (SaaS): Managing a portfolio of SMB customers in the French market to drive customer satisfaction, growth, and margin with an accent on strategic account engagement. Focus on leveraging data analytics for business reviews and executing up-selling and cross-selling strategies to meet quarterly targets.

Location: Hybrid (Barcelona). Must be based within commuting distance of the Barcelona hub.

Company

An intelligent platform for travel and spend management designed to automate bookings, expenses, and invoice processing for over 10,000 companies worldwide.

What you will do

• Manage a portfolio of SMB customers, developing high engagement with key decision-makers.
• Analyze customer business needs to maximize their usage of the platform.
• Identify growth opportunities and develop new business within existing accounts.
• Conduct regular business reviews and presentations for senior stakeholders using data analytics.
• Execute up-selling and cross-selling strategies to exceed quarterly targets.
• Collaborate with internal teams to ensure smooth product integrations during roll-outs.

Requirements

• Native or near-native French language proficiency.
• Fluent English (C1 level).
• Minimum 2 years of experience in account management or customer success.
• Strong ability to analyze and translate data for clients.
• Outstanding communication and presentation skills.

Nice to have

• Professional background within a SaaS or travel-tech business.

Culture & Benefits

• Competitive compensation package including equity ownership.
• Private healthcare or gym allowance and life insurance.
• 17 weeks of paid parental leave.
• Flexible compensation plan and generous vacation allocation.
• 20 "Work from Anywhere" days per year and a four-week paid sabbatical after 5 years.
• Mental health support via Spring Health (therapy and coaching sessions).

Hiring process

• Talent Acquisition Interview (30-minute virtual call).
• Assessment Interview (75-minute in-person interview).
• Values Interview (30-minute virtual call).