CX Account Manager (HRTech)

TL;DR

CX Account Manager (HRTech): Managing a portfolio of B2B clients in the Spanish market to increase satisfaction and retention with an accent on long-term relationship building and needs analysis. Focus on identifying upsell opportunities, reducing churn, and collaborating with product teams to improve the customer journey.

Location: Barcelona, Spain

Salary: €35,000 - €42,000

Company

hirify.global is a fast-growing SaaS company providing business management software that centralizes HR, finance, and operations workflows.

What you will do

• Build and maintain strong B2B client relationships through regular engagement and product updates.
• Act as the primary point of contact for client experience, understanding their specific needs and goals.
• Identify and execute upsell and cross-sell opportunities to increase client value and satisfaction.
• Proactively analyze portfolio trends to develop action plans and minimize churn.
• Collaborate with Sales, Product, Engineering, and Finance teams to align with company goals.
• Report product weaknesses and user trends to help optimize the customer journey.

Requirements

• Minimum 1 year of experience managing B2B customer portfolios.
• Proven track record in retention, upselling, and cross-selling.
• Experience working towards and achieving KPIs.
• Proficient level of Spanish required.
• Professional English proficiency required.
• Strong multitasking and problem-solving abilities.

Nice to have

• Knowledge or experience in Human Resources, Software, or Payroll.
• Experience in the full B2B sales cycle.

Culture & Benefits

• High-growth, multicultural, and inclusive work environment.
• Private health insurance (Alan) and wellness benefits via Wellhub.
• Expense management through Cobee and access to language classes.
• Office perks including free breakfast, organic fruit, and caffeine.
• Pet-friendly office workspace.

Hiring process

• 30-minute People Interview with HR to discuss experience and aspirations.
• 30-minute Team Lead Interview to evaluate working style and best practices.
• 1-hour Roleplay session to demonstrate hard skills and practical application.